The queue at the stationery shop was too long, out of pure laziness or impatience, I crossed the shopping centre to buy the tape in Poundlands.
Poundlands tape doesn't work out any cheaper than the stationer's. You may pay less but get less metres of it. Fair enough and nothing to rant about here.
So how did it end up costing me 1,000% (One thousand percent) !!! ?
|Is this what inspired the cashier ? LOL|
So here I am, setting off with £20 in my purse, stop in Poundland to get some brown tape and grabbing a couple of soft drinks.
I head for the till and hand my (legit) £20 note to the cashier.
The cashier turn hands me the change : a tenner hidden between my receipt and a fiver. Of course the coins too.
He announces with a smile and a cheery voice : £18 pounds change.
Well so far so good …
I walk up the street to my local Thai supermarket to get some supplies, coming up to a total of just over £8.
Pick up the £10 notes and instantly realise it doesn't feel quite right.
The friendly lady at the till is ready to cash-in my note but I warn her I feel there is something wrong with the note.
Sure enough, she checks it with a pen and confirms it is counterfeit.
I went straight back to Poundland and headed to another cashier to show him the note and ask for legal tender.
The cashier doesn't seem to understand what is wrong with the note and calls his supervisor.
I show my till receipt to the supervisor and the change I was handed back by his cashier. The supervisor calls the manager.
The manager checks my note and tells me yes, it is a fake. However, we do not hold counterfeits in this shop.
- "Well you seem to do in this case. This is what I was given by your cashier" (unless the counterfeit fairy entered my handbag to swap the note when I was walking to the Thai shop…)
- "The cashier is out for lunch" says he, now opening the till and checking customers out.
- "When is the cashier coming back ?" I enquire
- "In half an hour" Still checking customer's out
- "What am I supposed to do for half an hour ?"
- "We don't have fake currencies in this shop and you can't prove the note is from here; you left and came back"
Of course, stupid Me ! WHY did I not think of that new line of business …. invest in a press, fabricate money (silver seals - holograms and all) and go around shops, buying stuff for a couple of quids to then go back to the shop and point out that I have a counterfeit in my hands, allege that the said shop gave it to me and expect an exchange for legal tender ?
As I was not willing to give up and stood at the till whilst the manager tried his best to ignore my presence, he finally gave up and said he would call head-office to check what he could do.
- "Head office says you left the shop and have no proof. The only thing you can do is take it to the Police"
By then, I already wasted a good 45 minutes of my day.
However, contemplating the bad faith of the shop; I did take it to the Police.
Disheartened and feeling unfair to bother the Police for such trivial matter (£10); I was angry with the injustice of the situation.
Unfortunately, there was little the Police could do since I did leave the shop and there are no proof from a legal standpoint.
The Officer told me he was supposed to confiscate the note but would give me a chance to sort it with the shop first.
I went back to the shop, tried to remain sensible and polite with the manager and asked him to sort this matter.
He refused, and I offered to call the Police into his shop. The manager, knowing the Police couldn't do much since I left the shop and came back told me to go ahead.
Eventually, I surrendered the counterfeit at the Police station (as requested) and gave my statement.
Wrote a recorded letter to head-office explaining the situation (factually and in more details than here) and gave them 10 days for a reply or this matter would be taken to Trading Standards.
No threat ever seem to shake Poundland !
I did receive a letter saying "they were unable to confirm or DENY this was given by the shop" and will not take further action. (See picture below).
I had pointed out to the manager that his cashier was tr
ained to spot counterfeit … customers aren't.
Therefore, yes, it took me another cashier to realise I was holding a counterfeit ! (And realised I had been short-changed)
But what really angers me is: how do I know this is a genuine mistake from the cashier and not a genuine deceit, giving customer counterfeit whilst pocketing the legal tender from the till ? The counterfeit was concealed between the receipt and another note …